When I was accepted at University and sent in my intention to attend it began a barrage of mail. Every few days I was getting something in the mail (thrilling for a 17 yo) with details on orientation, roommates, the RULES, housing request, all of it.
But there was one thing that the University failed to send me: the directions for my school email account. It wasn’t until I arrived on campus and the RA showed me how to retrieve it that I found dozens more messages, these announcing rule changes and opportunities which I’d missed out on.
Stupidity is delivering information to someone without telling them how to access it. When I asked the dean why I had not gotten login instructions along with the forest of mail sent to my home the answer was disconcerting: we emailed it to you.
Meaning, to my new email address. Which I didn’t know existed.
Companies today are no less idiotic.
“Here’s the login for your online account using a username you have never chosen nor has been assigned. Super important info in there!” Thanks, car insurance company. Glad to know I can’t access any of it.
“We must have the account number (that we never assigned you and appears in none of our communication) otherwise we can’t support you in this account which we clearly have on our screens.” Thanks for nothing, internet provider from hell.
The horrible customer “service” leads to an entire community who think they’re bad at “adulting” simply because they don’t want to deal with idiots.